quality starter plants - terms

Maye IT / WonderPlants
PRIVACY STATEMENT & POLICY
UK / Isle of Man

Last Updated: 19th May 2018

Wonder Plants is a brand name of Maye IT, and as such Maye IT is the trading company behind Wonder Plants. Maye IT is a registered Business name with the Companies Registry of the Isle of Man Government. Companies Registry Number 021036B.

This Privacy Policy describes the personal information practices of Maye IT and its wholly owned subsidiaries worldwide, including Wonder Plants with respect to information about our customers and others who visit our premises, Web sites and mobile apps, including the types of personal information we collect, how we may use this information, and with whom we may share it.

  1. Information We Collect
  2. How We Use the Information We Collect
  3. How We Share the Personal Information We Collect
  4. Children's Privacy Notice
  5. Your Choices
  6. Access to and Correction and Deletion of Personal Information
  7. Cookies and Similar Technologies
  8. Targeted Advertising
  9. Links to Other Websites and Social Media
  10. Information Security
  11. Retention of Personal Information
  12. International Data Transfers
  13. Changes to our Privacy Statement
  14. How to Contact Us
  1. Information We Collect

    We may collect personal information about you when you visit our wonderplants.co.uk web site or mayeit.im web site 'Sites'. We refer to our Sites collectively as 'Online Services'.

    The types of personal information we collect may include:

    • Transaction information, such as product purchased, price, method of payment and payment details.
    • Personal details such as name, postal address, email address, phone number, and other contact information when you provide that information to us, such as if you register with our Online Services or enter a competition, prize draw, or sweepstakes on the website.
    • Other personal information you choose to provide when you interact with Wonder Plants/Maye IT
    The circumstances in which you provide personal information may include when you:
    • Purchase plants and products on our websites.
    • Register to use our Online Services;
    • Request to receive marketing or other communications;
    • Submit information when providing feedback
    • Contact us via email
    • Contact us via the Telephone

    Information Collected Through Automated Means

    We may collect information from your computer system or mobile device through automated technologies when you use our Online. These automated technologies may include cookies. Additional information regarding the use of cookies and other automated technologies is provided in this Statement below. The information we collect may include your Internet Protocol (IP) address; computer/mobile device operating system and browser type; type of mobile device; mobile device settings; the unique device identifier (UDID) or mobile equipment identifier (MEID) for your mobile device; device and component serial numbers; advertising identifier (e.g., IDFAs and IFAs) or similar identifier; the referring website or application; the linked sites, third-party websites, applications or social media where you share Online Services content; and activity related to your use of our Online Services such as the pages you visit on our Sites or in our Mobile Apps. The providers of third-party apps, tools, widgets and plug-ins on our Online Services, such as Facebook "Like" buttons, also may use automated means to collect information regarding your interactions with these features. This information is subject to the privacy policies or notices of these providers.

    Location Information

    Maye IT/Wonder Plants Online Services may collect precise information about the location of your mobile device or computer using geolocation and location presence awareness technologies such as GPS, Wi-Fi, Bluetooth, or cell tower proximity. For most mobile devices and computer systems, you are able to withdraw your permission for Maye IT/Wonder Plants to acquire this information on your location through the device or Web browser settings. If you have questions about how to disable collection of precise location information, we recommend you contact your mobile device service provider, the device manufacturer, or your Web browser provider. Please note that certain Online Services may not function properly without precise location information. If you would like us to delete location information we have collected that is identifiable to you, please contact us at the email or postal address listed below. Please note that we may be required by law to retain certain information.

    Combined Information

    We may combine personal information that we collect with information we receive from other sources, information about your prior transactions with Maye IT/Wonder Plants and information that is automatically collected.

  2. How We Use the Information We Collect

    Maye IT/Wonder Plants may use the personal information we collect to:

    • fulfill your requests or orders and process payments for our products and services;
    • if you give us permission, communicate with you about products and services of Maye IT/Wonder Plants.
    • communicate with you about and administer your participation in contests, competitions, prize draws, sweepstakes, offers, promotions or special events;
    • send communications to you about your orders, purchases or accounts with Maye IT/Wonder Plants;
    • provide customer support, respond to, and communicate with you about your requests, questions and comments;
    • enable you to post on our Facebook Page and interact with Maye IT/Wonder Plants through social media;
    • personalize your experience on our Online Services, such as providing you with content in which you may be interested, and making navigation to our Sites and Mobile Apps easier;
    • perform data analytics, including consumer research, trend analysis, and financial analysis;
    • operate, evaluate and improve our business, including the development of new products and services; determination of the effectiveness of our sales, marketing and advertising efforts; and analysis and improvement of our products, offers, promotions, and Online Services and other technologies;
    • protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and
    • comply with applicable law.

    We may use the information we obtain about you in other ways for which we provide specific notice at the time of collection may tailor our Online Services to better meet the needs of our users.

    Credit/Debit Card Information

    Your privacy and security are of the utmost importance to us. Your personal information will not be passed to any other party apart from our credit card processor for authorising your payment (for card payments by telephone). All transactions are secured by 2048 bit (extremely secure) SSL encryption. Our servers are independently tested to ensure they meet the very strict PCI DSS payment security standards. We do not store your credit card details. Please click on the green padlock icon in your browser's address bar to view details of our SSL Certificate. Please contact us using the contact form if you have any payment difficulties.

    Facebook Custom Audiences

    Where you are a registered user of Facebook, we will use your email address in an encrypted format to match with your Facebook profile so that we can provide you with personalised advertising on Facebook.

    Please note that such activity is also subject to the privacy choices you have elected to make on Facebook.

    Facebook Lookalike Audiences

    Where you are a registered user of Facebook, we will use your email address in an encrypted format to enable Facebook to find other registered users of their services that share similar interests to you based on:

    - information that we observe about you from your interactions with our Services and

    - the information Facebook holds about you.

    Please note that such activity is subject to the privacy choices you have elected to make on Facebook.

  3. How We Share the Personal Information We Collect

    Maye IT/Wonder Plants does not sell or otherwise share personal information about you, except as described in this Privacy Statement.

    Maye IT/Wonder Plants may share personal information within the Maye IT/Wonder Plants Family. The Maye IT/Wonder Plants Family includes Maye IT/Wonder Plants, our affiliates and our subsidiaries. Members of the Maye IT/Wonder Plants Family that receive this information from Maye IT/Wonder Plants are not authorized to use or disclose the information except as provided in this Privacy Statement.

    Maye IT/Wonder Plants may share personal information with vendors that provide services to Maye IT/Wonder Plants, such as fulfilling orders, providing data processing and other information technology services, administering promotions, contests, prize draws and sweepstakes, conducting research and performing analytics, and personalizing individual Maye IT/Wonder Plants experiences. We do not authorize these vendors to use the personal information or to disclose it for any purpose other than to perform services on our behalf.

    Circumstances may arise where, whether for strategic or other business reasons, Maye IT/Wonder Plants decides to sell or transfer all or a portion of our business. We may transfer information we have collected and stored, including personal information, to the party or parties involved in the transaction as part of that transaction.

    Maye IT/Wonder Plants reserves the right to use or disclose personal information as needed to satisfy any law, regulation or legal request, to protect the integrity of our Online Services, to bring or defend against legal claims, to protect the rights, interests, safety and security of Maye IT/Wonder Plants, Maye IT/Wonder Plants employees or franchisees, or members of the public, or in connection with the investigation of fraud, illegal activity or violation of Maye IT/Wonder Plants policy.

  4. Children's Privacy Notice

    What Personal Information Does Maye IT/Wonder Plants Collect?

    We do not target children with our website and so do not specifically collect information from children unless they order products/services using a parent's debit/credit card.

    We will not collect personal information from a child under the age of 13, without the consent of a parent or guardian. If parent or guardian consent is required, we will collect the email address of the parent or guardian so we can provide notice of our information practices and/or seek the parent's or guardian's consent.

  5. Your Choices

    If you have opted-in to marketing communications, you can subsequently elect not to receive marketing communications from Maye IT/Wonder Plants by following the opt-out instructions in the marketing communications we send you or contacting us at the address, telephone number or email address provided below. Please note that if you opt out of receiving marketing communications from us, we may still send communications to you concerning your transactions, accounts with Maye IT/Wonder Plants and any contests, competitions, prize draws, or sweepstakes in which you have enrolled

  6. Access to and Correction and Deletion of Personal Information

    If at any time you would like to access, correct, or delete personal information we have collected from you, please contact us at the postal address or via the website link listed below. In certain circumstances, including when required by applicable law, we will comply with your request. Please note that we may be required by law to retain certain information. Before Maye IT/Wonder Plants is able to provide you with any information or correct any inaccuracies, we may ask you to verify your identity and/or provide other details to help us respond to your request. There may also be a fee as permitted by law for providing the information to you.

    We will endeavour to reply to all requests within 4 weeks.

  7. Cookies and Similar Technologies

    Maye IT/Wonder Plants uses cookies and other similar technologies to collect information for the purposes described in this Privacy Statement under 'How We Use the Information We Collect.'

    Cookies

    A "cookie" is a text file that websites send to a visitor's computer or other Internet- connected device to uniquely identify the visitor's browser or to store information or settings in the browser. Like most websites, Maye IT/Wonder Plants uses cookies for a variety of purposes in order to improve your online experience. For example, we track the total number of visitors to our Sites on an anonymous aggregate basis. We may also employ cookies so that we remember you when you return to the Site, to keep track of the items in your shopping cart if you purchase merchandise online, to administer certain contests and sweepstakes and to help customize your Maye IT/Wonder Plants web experience. We may associate personal information with a cookie file in those instances. Both we and others (such as out advertising networks) may collect personal information about our visitors' online activities, overtime and across third-party websites, when using our Online services.

    Use the options in your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie. Click on the 'Help' section of your browser to learn how to change your cookie preferences. If you disable all cookies, you may not be able to take advantage of all the features of this Site.

    Other Technologies

    We may use other technologies, including web beacons and JavaScript, which sometimes work together with cookies and other means with our Sites and Mobile Apps to uniquely identify your device. These other technologies help enable features on our Sites and within our Mobile Apps.

    We may also use certain technologies to determine whether you have opened an e-mail or clicked on a link contained in an e-mail.

    Please note the following:

    • We offer certain features that are available only through the use of cookies and other similar technologies.
    • We use both session and persistent cookies and other tracking technologies. Tracking technologies (e.g., cookies) can either be persistent (i.e., they remain on your computer until you delete them) or session-based (i.e., they last only until you close your browser). You are always free to decline tracking technologies if your browser permits, although doing so may interfere with your use of Online Services.
    • We may encode and protect the tracking cookies and other tracking technologies that Maye IT/Wonder Plants sets, so that only we can interpret the information stored in them.

  8. Targeted Advertising

    On our Online Services, we may collect information about your online activities for use in providing you with advertising tailored to your individual interests. This section of our Privacy Statement provides details and explains how to exercise your choices.

    You may see certain ads on other websites because we participate in advertising networks. Ad networks allow us to target our messaging to users through demographic, interest-based and contextual means. These networks track your online activities over time by collecting information through automated means, including through the use of cookies, web server logs, web beacons and other technologies. The networks use this information to show you advertisements that may be tailored to your individual interests. The information our ad networks may collect includes information about your visits to websites that participate in the relevant advertising networks, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our Online Services and on third-party websites that participate in the ad networks. This process also helps us evaluate our marketing efforts. You can opt out of delivery of targeted advertising to you by multiple companies by visiting: Please note that even if you opt out, you will continue to receive advertisements, but they will not be tailored to your specific interests.

  9. Links to Other Websites and Social Media

    Our Online Services may offer links to third-party websites that are not operated by Maye IT/Wonder Plants. If you visit one of these linked websites, you should review the website's privacy policy, terms and conditions, and other policies. We are not responsible for the policies and practices of third-parties. Any information you submit to those third-parties is subject to their privacy policy, terms and conditions, and other policies.

  10. Information Security

    Maye IT/Wonder Plants is committed to taking appropriate measures designed to keep personal information secure. We have in place technical, administrative, and physical procedures designed to protect personal information from accidental, unlawful or unauthorized loss, access, disclosure, use, alteration, or destruction. While we take efforts to safeguard our information systems, no website, mobile application, computer system, or transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. Your privacy and security are of the utmost importance to us. Your financial personal information will not be passed to any other party apart from our credit card processor for authorising your payment (for card payments by telephone). All transactions are secured by 2048 bit (extremely secure) SSL encryption. Our servers are independently tested to ensure they meet the very strict PCI DSS payment security standards. We do not store your credit card details. Please click on the green padlock icon in your browser's address bar to view details of our SSL Certificate.

  11. Retention of Personal Information

    We retain personal information for the period of time necessary to fulfil the purposes outlined in this Privacy Statement and per Maye IT/Wonder Plants records retention policies unless a longer retention period is required or permitted by law.

    We do not retain or store Credit card or debit card information. This is passed direct to our card processing companies of Worldpay or it is entered by customers directly on the PayPal website.

  12. International Data Transfers

    Maye IT/Wonder Plants is a global organization with business processes, management structures and technical systems that cross borders. As such, we may share information about you within the Maye IT/Wonder Plants Family and transfer it to countries in the world where we do business including outside of the EEA, in connection with the uses identified above and in accordance with this Privacy Statement and as permitted by the applicable laws.

  13. Changes to our Privacy Statement

    We may change this Privacy from time to time. If we change the Privacy Statement, we will post the revised version here and change the 'Effective Date' listed at the top of this Statement. We encourage you to check here periodically for the most up-to-date version of our Statement.

  14. How to Contact Us

    If you wish to contact us concerning this Privacy Statement you can email: enquiriescentre@wonderplants.co.uk

    If you wish to contact us for anything else you can write to:- Maye IT/Wonder Plants, Customer Services, 3 Glen Maye Park, Glen Maye, Isle of Man IM5 3AX

    Alternatively you can submit a form through the 'Contact Us' page on our website:
    https://www.wonderplants.co.uk/contact.php