quality starter plants - terms

Terms and Conditions

Wonder Plants is based on the Isle of Man, and so is governed by Manx Law. All orders are accepted in the understanding that Manx Law will be used to cover all aspects of order processing and business transactions.

Plants are despatched on the requested week from Monday until Wednesday. All orders will be confirmed with a despatch date, and it is the responsibility of the buyer to ensure that a delivery can be accepted at the address provided for up to 3 days after the despatch date.

Upon receipt plants must be unpacked immediately, watered ready for planting, and protected from frost.

Plants are living things and should be handled with loving care, and therefore once a delivery has been accepted in good condition, we are unable to guarantee the plants for the rest of the season. Plants will be delivered disease free, but as with nature, unexpected plant problems may occur from time to time during the growing season, and we are unable to accept responsibility for this.

Due to the nature of the product, we reserve the right to substitute or cancel orders due to production issues beyond our control.

Refund Policy

Once an order has been placed it can only be cancelled by contacting our Customer Services Department by telephone or email. Orders cannot be cancelled less than 7 days before your confirmed despatch date.

No refunds will be given after 7 days before dispatch date if goods are delivered in a good condition.

If for some rare reason, our plants do not arrive in a good condition, please send us a photo of the delivery (both plants and packaging) within 24 hours of its receipt and we will send you a replacement or a refund.

Contact

Address : Wonderplants, 3 Glen Maye Park, Glen Maye, Isle of Man, IM5 5AX

Telephone: 01624458769 845681

Email: enquiriescentre@wonderplants.co.uk